Professional Etiquette Standards

In the interest of meeting and exceeding our customers’ expectations every day, please adhere to the following:

Cell phone/electronics usage

• Cell phones must be turned off or on vibrate while volunteering
• Cell phones should not be used in public areas
• Bluetooth devices are not allowed
• Texting is not allowed while volunteering
• Listening to an iPod is not allowed while volunteering or in public areas
• Under NO circumstances can pictures/videos be made of patients, and NO posting of patient information on social media

Elevator etiquette

• In University Hospital, reserve the front set of elevators for patients or visitors
• Use stairs when possible
• Allow those getting off the elevator to exit before you enter
• Hold the door open for others to enter the elevator
• Maintain confidentiality while on elevators

Showing consideration

• Acknowledge others with eye contact and a smile
• Ensure that people get to where they need to go (if you are unsure of location, find someone who will escort them to their destination)
• Say “thank you”
• Provide assistance as needed
• Maintain confidentially of patient information in every setting

Once again, thank you for your interest in volunteering at UMMC, and we look forward to working with you
soon. Don’t hesitate to contact us with any questions.